Refund policy
Refund Policy
Return & Refund Policy (Worldwide – 60 Days)
At SplashJoy, we want you to be completely satisfied with your purchase.
That's why we offer a 60-day return window from the date your order is delivered.
Nothing in this policy affects your statutory consumer rights under applicable law.
Return Window – 60 Days
You have 60 calendar days from the date you receive your order to request a return.
To be eligible, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Include all accessories and components
- Accompanied by proof of purchase
Product Condition
For safety and quality reasons, products that have been heavily used, modified, or damaged by misuse are not eligible for return.
Products must be returned in resalable condition unless they arrived damaged or defective.
How to Start a Return
To request a return, please email us at:
Once your request has been approved, we'll provide:
- A Return Authorization Number (RMA)
- The return address
- Instructions for completing your return
Returns sent without prior authorization or without an RMA number cannot be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
Contact us at:
if:
- Your item arrives damaged
- Your item is defective
- You received the wrong product
Please report any issues within 48 hours of delivery and include clear photos or videos.
Claims submitted after 48 hours may not qualify for a replacement or refund.
Return Shipping Costs
Change of Mind
Customers are responsible for return shipping costs.
Damaged, Defective or Incorrect Orders
SplashJoy will cover the return shipping costs or send a replacement free of charge.
Please use a tracked shipping service.
We cannot issue refunds for returns lost in transit without tracking.
Non-Returnable Items
The following items cannot be returned:
- Products showing signs of misuse or accidental damage
- Customized or personalized products
- Gift cards
- Clearance or final sale items
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your order qualifies, contact us before sending it back.
Exchanges
The fastest way to exchange an item is to:
- Request a Return Authorization.
- Return the original item.
- Place a new order.
This helps ensure the quickest delivery.
EU & UK – 14-Day Cooling-Off Period
If your order is delivered within the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of receiving it.
To qualify:
- Item must be unused
- In original condition
- In original packaging
- Include proof of purchase
Return shipping costs may apply for change-of-mind returns where permitted by law.
This right is in addition to our voluntary 60-day return policy.
Refunds
After receiving and inspecting your return, we'll notify you whether your refund has been approved.
If approved:
- Refunds are issued to your original payment method.
- Processing may take up to 10 business days.
Please note that your bank or payment provider may require additional processing time.
If it's been more than 15 business days since your refund was approved, please contact us at:
Contact
For any questions regarding returns, refunds, or exchanges, please contact:
Our customer support team is always happy to help.